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Ban appeals

Appeal permanent bans through a browser-enabled machine, manage a reason pool, and read appeal limits.

Eligibility

Where to find itDashboard / Accounts / Appeals

Browser-enabled machine

Appeals are submitted through a real browser on your own machine, so that machine needs browser automation switched on. Appeal jobs run one at a time.

  1. Enable browser automationIn the agent settings on that machine, switch browser automation on.
  2. Confirm in the dashboardThe appeals panel shows how many browser-enabled machines are ready.

Reason pool

The reason pool holds the messages Kovex can submit. One entry is chosen at random per account unless you override it for a run.

  • Each entry pairs a reason type with the message text.
  • Add your own wording, or restore the built-in defaults.
  • Keep at least one reason in the pool, otherwise runs cannot start.

Manual runs

  1. Choose targetsTarget a whole category, or select individual accounts.
  2. Optionally fix the reasonLeave it on random for variety, or set one message for the entire run.
  3. Submit and watchResults arrive per account, with a reference number when the submission was accepted.

Schedules

A schedule sweeps a category on a daily or weekly rhythm, using the machine time zone, so newly banned accounts are appealed without you watching.

Appeal limits

The game allows a limited number of appeals per offence, so Kovex tracks what each account has already used and refuses to waste attempts.

BadgeMeaning
Appeal pendingA submission is in flight for this account.
AppealedAn appeal was submitted and accepted.
Appeals used upNo attempts remain for this offence.
Not appealableThe offence cannot be appealed through this route.

Result states

StateMeaning
SubmittedThe appeal was accepted and a reference number was returned.
Already appealedAn appeal for this offence already exists, so nothing was sent.
Not appealableThe account state does not allow an appeal.
Not bannedThe account is not banned, so no appeal was needed.
FailedThe submission did not complete. Check the machine and try again later.

Still blocked?

Send us the guide you were following and what you saw instead. You get a private case link to track the answer.