FAQ and glossary

Short answers to the questions operators ask most, plus the terms used throughout this manual.

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Frequent questions

Do I need to keep my computer on?: Yes. The agent runs on your machine and does the work, so clients stop when that machine sleeps or shuts down.
Can I use more than one computer?: Yes. Install the agent on each machine and sign in with the same Discord account. Your plan sets how many can be connected at once.
Where are my credentials stored?: Encrypted on the Kovex server. They are released only for work you ask for: agent jobs on your own machines, and reveal or export requests you make yourself while signed in.
Why can I not start an account?: Usually no machine is online, or the account has no stored credentials. The Start control says which one applies.
Which clients can I choose?: Whatever the picker offers for that account. Availability depends on the machine and its operating system.
Does a proxy fall back to my own connection?: No. If a proxy is required and unavailable, the action fails clearly instead of using your own address.
How do I get help with a specific failure?: Start with Troubleshooting, then open a request through Support with what you saw.

Agent: The Kovex application running on one of your computers.
Account profile: One stored account with its credentials and launch settings.
Category: A named group of accounts or proxies that can carry default settings.
Client: The game application the agent starts for an account.
Proxy: The network route a client or automation connects through.
Telemetry: The preview image and account values a running client reports.
Queue: A list of pending or finished jobs, such as creation or checker batches.
Checker: The feature that validates stored logins and records a result.
Automation rule: A saved rule that watches accounts and acts when a condition is met.
Case link: The private URL that lets you read and reply to one support request.

Still blocked?

Send us the guide you were following and what you saw instead. You get a private case link to track the answer.